Our client service pledge

We are committed to building relationships based on integrity and trust. Our priority is protecting your interests and helping you meet your wealth management goals. This Client Service Pledge is our commitment to ensuring we have a mutual understanding of our respective roles and responsibilities.

What you can expect from us

Comprehensive Planning

Together, we will develop a comprehensive plan to help you achieve your long-term goals. As part of the process, we will examine investment, tax, estate, philanthropic, insurance and business succession planning needs. Our Hat Trick Wealth Management process begins by discussing both short and long-term goals, time horizon, risk tolerance and investment management procedures for monitoring your portfolio.

Wealth Planning

For families and business owners who may have complex needs, we will draw on our in-house wealth planning team for additional expertise. This multi-disciplinary group of professionals includes lawyers, accountants and estate planners, who develop an integrated Wealth Plan to protect, enhance and effectively transfer your estate to your beneficiaries.

Tax Saving Opportunities

For most clients, tax planning and minimization are key components of planning. We will evaluate your situation and recommend appropriate strategies including retirement planning, income splitting and integration of various tax efficient investment vehicles. We are always available to work directly with your other professional advisors including lawyers and accountants to ensure true integration of solutions.

Exclusive and Industry-Leading Products & Services

At Richardson GMP Limited, our investment committee continuously reviews the economic and financial marketplace searching for trends and opportunities to protect and enhance our clients’ wealth. As a result of their findings we often develop new and exclusive product offerings.

Ongoing Review

We will monitor your account making appropriate recommendations to reflect changes in financial and economic conditions, legislation, as well as your personal circumstances.

Personalized Service

We are available to assist and help with your inquiries. We promise to return phone calls and emails in a timely manner. We believe in personalizing communication requirements for each client. You choose what information you would like to receive, how you would like to receive it and how frequently.

Reporting

We believe in keeping you informed and are always available to help review and interpret the reporting you receive including:

  • Trade confirmations
  • Monthly and quarterly statements
  • Secure online access to your account 2 hours a day, 7 days a week
  • Customized performance reporting - prepared annually or more frequently if you wish

What we require from you

Reasonable Financial Disclosure

We can only develop a comprehensive plan when we work together. To ensure we develop the best possible plan, it is imperative that you feel comfortable disclosing all aspects of your financial situation. This will allow us to explore and develop an effective investment portfolio that is appropriately customized to reflect your unique goals and objectives.

Open Communication

If your financial or life situation changes, as it inevitably will over time, let us know immediately so that we can review your plan and provide recommendations where necessary. We would also encourage you to ask questions or address any concerns you have so that you are always comfortable with your portfolio and our relationship.

Interest & Offerings

We will keep you abreast of any solutions or strategies that may benefit you. We trust that you will consider our recommendations and provide us with your feedback.